7x24
Hourly responseservice idea
In terms of product research and development, Fangdee software continuously invests human, material, time and capital; meanwhile, in the service operation of generation-by-generation products, it actively explores the way of scientific, standardized, specialized and industrialized service operation, operates Fangdee service as an independent brand product, constantly reviews the concept and improvement, and hopes to provide customers with a set of products More complete, faster and more practical online procedures, and make it specific, written and procedural.
- major One stop service based on the whole life cycle of enterprise informatization
- Intelligence Intelligent Cloud Service Platform
- innovate Innovative "cloud + end" service support mode
Service quality of Fangdee
Project service standard
Service concept: service is the life of software, which makes the advanced ERP management idea and it technology contained in Fangdee ERP series products produce value in the production and operation of users. Service tenet: create the maximum user value with professional services; exceed the expected target value of users with the best products and services; quality service is the foundation of our life; pay full attention to the "maximum value" of users. Service principle: timely, professional, thoughtful and efficient. Service objective: to meet the needs of customers and exceed their expectations. Service organization: each division shall perform its own responsibilities. Service standard: ISO9002 international service system standard.
Project consulting services
On the basis of providing consulting services and bringing customer value to the enterprise, Fangdee has developed the solutions of three parts of the system: strategy and marketing, business process and management software, including business model and strategic planning, marketing and service system construction, research and product development, integrated supply chain management, leadership and human resource construction, and management engineering series solutions. In the process of specific consultation implementation, we should deepen the customer industry and specific business characteristics, help customers to build an excellent management system, and ultimately reflect the improvement of customer competitiveness and performance.
Fangdee service system
Project implementation services
In the long-term practice, we can realize that establishing a set of effective project and risk management mechanism is very important to improve the success rate of ERP system. To plan, organize, manage and monitor all aspects of ERP project is to adopt internal and external continuous working procedures in order to achieve the expected results and objectives after project implementation. This is the basic principle to balance the possible conflicts among time, cost, and the requirements of product and service details.
We introduce the main contents, tools and methods of ERP project management based on the practical experience of ERP project implementation.
After sales support service
The application of enterprise management software in support services is a key issue. Good support services can greatly reduce the complex work of customers, save a lot of working time and improve efficiency. We will make every effort to introduce support services to customers, so as to ensure the smooth and normal operation of the software. Based on the concept of "prevention is better than treatment" and "large-scale economic benefits", we will use most of our resources to provide good software system initialization services and regular error detection, so as to facilitate all customers.
粤公网安备 44190002004391号