CRM结合移动社交_云计算_创建高效的客户关系管理

Fangdee CRM System: Building a New Customer Relationship for the Enterprise

Customer relationship management system (Customer Relationship Management, CRM) for enterprises to establish a customer information collection, management, analysis and utilization of the information system. With the management of customer data as the core, it records various interactions between the company and customers during the marketing and sales process, as well as the status of various related activities, provides various data models, and provides support for later analysis and decision-making.

Fangdee CRM customer relationship management software is a management software used to manage transactions with customers. It realizes the entire process management from sales lead identification to sales opportunity tracking to order generation and execution. And with the working group as the basic business unit, it can achieve team collaboration and management of multiple departments within the enterprise. The core functions include: customer management, sales management, pre-sales support, implementation, and after-sales service.

product features

Connect all customer businesses and drive rapid growth

Relationship maintenance

Promote communication between enterprises and customers, coordinate customer service resources, provide customers with the most timely and high-quality services, and improve customer loyalty and satisfaction.

Resource Sharing

Accurately record the overall promotion status and existing problems of customers, avoid the flow of sales staff, and the loss of customers caused by too scattered customer resources.

Performance improvement

Accurately grasp the position and working status of sales staff, help sales staff maintain old customers, find new customers, and improve sales staff work efficiency.

Key applications

Digitalization and intelligentization of the entire process of enterprise interaction with customers and partners

Sales Cloud

Customer Service Cloud

Partner Cloud

Sales Cloud

Full process management from clues to payment, establish customer files, such as customer name, customer address, contact person, contact information, email, order clerk, etc., to record all information communicated with customers, such as phone, email, visit, documents You can set reminder follow-up time to promote the overall improvement of sales performance.

More comprehensive performance management, transforming corporate strategies into executable goals, and motivating sales to achieve goals. In-depth intelligent analysis of big data helps efficient corporate decision-making.

Fangdee CRM System: Building a New Customer Relationship for the Enterprise

product features

Key applications

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